Federico Dodge
1875 E. Edwardsville RdWood River,IL62095Main Number (618) 254-1000
- Used Car Sales (618) 946-1344
- New Car Sales (618) 781-8311
Print
Service Center
FIVE STAR is the highest recognition DaimlerChrysler can award its dealerships
for excellence in customer service. It's not something dealers sign up
for. Not something they pay for. Five Star certification must be earned
by following a strict set of training, facility and process
requirements all designed to put you, the customer, in charge. MAKE A
SERVICE APPOINTMENT NOW.
IT'S A COMMITMENT TO CONTINUOUS IMPROVEMENT
Your
Five Star dealership is totally committed to your satisfaction. They
continuously look for ways to improve how they do things by following
up with you, and listening to you. If there's a problem, they fix it.
Then they check the process to determine what change is necessary to
ensure it doesn't happen again.
IT'S A CUSTOMER-FOCUSED PROCESS
Your Five Star dealership has a certified service process that helps ensure every customer gets treated right, each and every visit. Only dealerships who provide their customers with a totally satisfying sales and service experience become certified. And only dealerships who do it year after year stay certified. Plus, an independent third party validates the DaimlerChrylser Five Star certification process.
Your Five Star dealership has a certified service process that helps ensure every customer gets treated right, each and every visit. Only dealerships who provide their customers with a totally satisfying sales and service experience become certified. And only dealerships who do it year after year stay certified. Plus, an independent third party validates the DaimlerChrylser Five Star certification process.